Emergency Department Nurse Manager
Brooklyn, New York
Interfaith Medical Center

Nurse Manager, Emergency Department

Location: Brooklyn, New York
Employment Type: Staffing - Supplier Sourced
Contract Length: Approximately 13 weeks (89 days)
Shift: Evening Shift (3:00 PM - 11:00 PM)
Exempt Position (no overtime)

Job Summary

• Full 24-hour responsibility for assessment, planning, implementation, and evaluation of patient care in the Emergency Department (ED).
• Oversight and direction of the ED nursing staff, including planning, leading, and evaluating nursing care.
• Foster collaboration and respect among healthcare team members.
• Weekend and holiday coverage as needed.
• Perform related duties as required.

Principal Duties and Responsibilities

Operational Performance

• Develop long-term unit staffing schedules and ensure adequate daily coverage.
• Monitor operational performance metrics including agency and overtime costs, vacancy, and turnover rates.
• Oversee daily workflow, staffing, orientation, training, and development of ED employees.
• Lead quality and performance improvement processes.
• Promote a collaborative team approach in care for ED and trauma patients.
• Support and interpret hospital policies and procedures.
• Monitor customer satisfaction scores and implement improvement plans.
• Track patient volume, quality of care, and staff performance to identify improvement areas.
• Maintain a departmental dashboard covering people, service, quality, and leadership metrics.
• Investigate and resolve patient, physician, and staff complaints or concerns.
• Ensure required competencies are maintained for self and staff.
• Participate in professional organizations.

Clinical Practice / Patient Care

• Collaborate with nursing leadership to establish nursing care standards and evaluate staff compliance.
• Keep nursing staff informed of relevant protocols.
• Maintain a safe, caring environment conducive to positive health teaching and maintenance.
• Ensure equal access to treatment regardless of race, ethnicity, gender, disability, age, or sexual orientation.
• Demonstrate ongoing self-development and stay current on clinical management and healthcare topics.

Management

• Participate in overall service planning.
• Conduct monthly staff meetings to address equipment, scheduling, goals, performance metrics, and staff concerns.

Human Resource Development / Management

• Educate and evaluate staff performance.
• Work with nursing leadership and HR to counsel, discipline, or terminate staff as needed.
• Educate staff on new and existing department procedures and systems.
• Maintain an atmosphere of respect and courtesy toward patients, staff, and colleagues.

Required Qualifications

• Valid Registered Nurse (RN) license in New York State.
• Minimum of 5 years of Emergency Department (ED) nursing experience.
• Recent Emergency Department (ED) nursing experience within the last year.
• Master of Science in Nursing (MSN).
• Experience with Epic electronic health record system.

Additional Information

• Must have prior Emergency Department experience.
• Position requires creative skills and ideas to improve existing programs.
• Ability to complete assignments accurately and timely.

This role is ideal for experienced nurse leaders seeking a management position in an Emergency Department setting with a focus on operational excellence and quality patient care.